Privacy Policy

Last updated: 1 August 2025

Welcome to www.dehaasfamilyvineyards.co.za (‘the Site’). The Site is operated by De Haas Family Vineyards (‘we’, ‘us’ or ‘our’).

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, delivery address, and billing information.
  • Order Information: Products ordered, payment method (note: we do not store full payment card details), and transaction history.
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).
  • Marketing Preferences: Preferences regarding newsletters, promotions, and communication.
2. How We Use Your Information

We use your personal information to:

  • Process and deliver orders.
  • Respond to your inquiries or customer service requests.
  • Communicate with you about promotions, products, and news (if you’ve opted in).
  • Improve our website and services through analytics.
  • Comply with legal and regulatory requirements.
3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Payment processors, courier companies, and email marketing platforms.
  • Legal Authorities: If required by law or to protect our legal rights.

All third-party providers are expected to comply with data protection laws and are prohibited from using your data for any purpose other than delivering services to us.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. These include:

  • Secure servers and SSL encryption.
  • Access controls and regular security audits.
5. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information.
  • Ask for corrections or updates.
  • Object to the processing of your data for direct marketing.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, please contact us at info@dehaasfamilyvineyards.co.za.

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at info@dehaasfamilyvineyards.co.za

De Haas Family Vineyards
Klein Dauphine Estate
Excelsior Road
7690 Franschhoek